Revamping Ticketing System in Railways

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Revamping Ticketing System in Railways
During recent years the following innovative measures have been taken with a view to facilitating passengers in getting tickets and also to boost up the earnings:-

(i) Introduction of Premium Tatkal Quota
(ii) Running of Special trains including Suvidha trains on higher fares.
(iii) Introduction of Flexi fare in Rajdhani, Shatabdi and Duronto trains.
(iv) Introduction of new trains like Gatimaan, Humsafar, Tejas, Antyodaya, Mahamana trains etc., with higher facilities and fares.
(v) Proliferation of e-ticketing system which now constitute around 65% of the total reserved tickets.
(vi) Provision of facility of booking reserved/ unreserved tickets through mobile phones.
(vii) Facility of issuing unreserved tickets through Automatic Ticket Vending Machines.
(viii) Engaging authorised agents like Yatri Ticket Suvidha Kendra Licensee (YTSKL), Jan Sadharan Ticket Booking Sewaks(JTBS), Station Ticket Booking Agents(STBA) & e-ticketing agents for issuing of reserved/unreserved tickets.
(ix) Rationalisation of computerised reservation system by providing facility of automatic preparation of first reservation charts at least four hours before scheduled departure of train and thereafter facility of booking available accommodation online as well as through computerised Passenger Reservation System(PRS) till preparation of second reservation charts.
 (x) Revision of Refund Rules, granting of automatic refund on e-tickets in case of cancellation of trains, cancellation of counter tickets online through Indian Railway Catering & Tourism Corporation(IRCTC) as well as through No. 139.
(xi) Facility of booking confirmed accommodation to foreign tourists in Executive Class/1st AC/2nd AC Class in all trains including Shatabdi, Rajdhani, Duronto, Gatimaan etc. through internet upto 365 days in advance.
Further, rationalisation of fare structure as well improvement in ticketing system based on technological advancement is an ongoing and continuous process.
This information was given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Lok Sabha today.

Internet Connectivity in Railways 

Wi-Fi facilities have been provided at a total of 374 Railway Stations in various States as per details given below:-

Government has proposed to provide internet facility in moving trains. Indian Railways is planning to build a high speed mobile Broadband Corridor along its track to provide internet facility to passengers.

Details of Stations (State-wise) where Wi-Fi Internet Facility has been provided:-

S.No. Name of State Number of Stations Commissioned
1.Andhra Pradesh 46
2.Assam 7
3.Bihar 17
4.Chhattisgarh 6
5.Delhi 8
6.Goa 0
7.Gujarat 23
8.Haryana 14
9.Himachal Pradesh 2
10.Jammu & Kashmir 1
11. Jharkhand  5
12. Karnataka 12
13. Kerala 5
14.Madhya Pradesh 27
15.Maharashtra 47
16. Nagaland 1
17 Odisha 21
18. Punjab 8
19. Rajasthan 17
20. TamilNadu 22
21. Telangana 7
22. Uttar Pradesh 49
23. Uttarakhand 3
24. West Bengal 20
25. Arunachal Pradesh 0
26. Tripura 5
27. Meghalaya 0
28. Mizoram 0
29. Sikkim 0
30. UT Chandigarh 1

Total 374

Safety of Railway Tracks
 Steps taken by the Railways to improve safety of railway track are as under:
(i) Track renewal works are undertaken as and when stretch of track becomes due for renewal on the basis of criteria laid down in Indian Railway Permanent Way Manual on age/condition basis.
(ii) Primary track renewals are now sanctioned with Pre-stressed Concrete (PSC) Sleepers, 60kg, 90 kg/sq mm UTS (Ultimate Tensile Strength) rails, fan-shaped layout on PSC sleepers, Steel Channel Sleepers on girder bridges, etc.
(iii) Indian Railways have a system of scheduled inspections by Railway officials which, inter alia, includes daily inspection by Keyman, inspections at stipulated periodicity by various designated officials to monitor condition of track and periodic measurement/monitoring of track parameters by Track Recording Cars (TRCs) and Oscillation Monitoring Systems (OMS) for safe running of traffic.
(iv) Mechanized track maintenance is being carried out by deployment of state of the art track maintenance machines. Advance monitoring equipments viz Automated integrated track geometry cum video inspection system with features like rail wear measurement, axle box level acceleration measurement, condition monitoring of track component, clearance measurement to identify any infringement, etc besides track geometry measurement are also planned to be inducted. To ensure availability of traffic blocks for track maintenance work, a Joint Procedure Order (JPO) has been issued for advance planning of maintenance block by Zonal Railways.

Committee to Review Flexi Fare Scheme
An eight member Committee comprising General Manager/West Central Railway, Principal Financial Advisor/East Central Railway, Executive Director Passenger Marketing, Railway Board, Executive Director Traffic Commercial (Rates), Railway Board, Advisor (Transport)/Niti Aayog, Executive Director/Revenue Management & Marketing Automation/Air India, Director/Revenue/Le Meridian and Professor of Transport Economics/Walchand Hirachand was constituted to review the flexi fare scheme.
The terms of reference of the committee was to examine all options and recommend best option keeping in mind interest of passengers and Railways. The committee was mandated to examine the following issues:
Impact of implementation of flexi fare in its current form with respect to:
(i) Impact on Revenue generated for Railways.
(ii) Impact on Passenger in terms of their choice of railway as means of transport (with increased fare).
(iii) Competitiveness of flexi fare viz-a-viz other means of transport.
(iv) Amendment/modification if any in
  • Flexibility of rates in peak and lean season/week days and weekend/festival season.
  • ‘Add on’ if any to be provided with flexi fare for better patronage of the scheme like loyalty points/deferred benefits etc.
  • Any other aspects deemed fit by the committee. 

(v) Fare of special trains like Humsafar etc. also to be reviewed.
(vi) Implementability of suggestions.
The Committee has submitted its report on 16.01.2018. Important recommendations are to rationalise the Flexi fare scheme based on the occupancy of the trains and also offer discounted fare in trains having low occupancy. The Report along with recommendations has been put up for consideration of the Board.


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