Websites/Portals of Ministry of Railways



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Websites/Portals of Ministry of Railways 

At present, 42 websites are being hosted in Indian Railway Web Portal which is hosted and maintained by Ministry of Railways.
There is a separate website namely www.coms.indianrailways.gov.in which handles the passenger complaint feedback, which provide the facilities to passengers to lodge complaint. The total number of complaints received since its inception are 3,70,974 .

Details of website name, website hits (average per day) along with URL are given below:-


S.No
Website Name
Website URL
Website Hits (Average per day)
1
Ministry of Railways Website
1431472
2
Central Railway
35374
3
East Central Railway
23295
4
East Cost Railway
17556
5
Eastern Railway
37967
6
North Central Railway
32097
7
North Eastern Railway
31350
8
North Frontier Railway
15035
9
North Western Railway
52059
10
Northern Railway
37730
11
South Central Railway
61540
12
South East Central Railway
13198
13
South Eastern Railway
26351
14
South Western Railway
22157
15
West Central Railway
18093
16
Southern Railway
58747
17
Western Railway
40818
18
Kolkata Metro
7883
19
Chittaranjan Loco Works
10369
20
Diesel Locomotive Works
11569
21
Diesel Loco Modernistaion Works
5366
22
Integral Coach Factory
16717
23
Rail Coach Factory
28667
24
Rail Wheel Factory
10974
25
Central Organization for Railway Electrification
6326
26
Modern Coach Factory Raebareli
4571
27
Rail Wheel Plant Bela
3167
28
Mumbai vikas corportaion
3985
29
Rail Land Development Authority
3211
30
Indian Railway Organization For Alternate Fuels
1521
31
Research Design & Standards Organization
45614
32
Railway Rates Tribunal of India
1206
33
Indian Railways Institute of Electrical Engineering
3430
34
Indian Railways Institute of Mechanical and Electrical Engineering
5288
35
Indian Railway Institute of Civil Engineering
1519
36
Indian Railway Institute of Transport Management
3536
37
Indian Railway Institute of Signal Engineering and Telecommunication
3889
38
National Academy of Indian Railways
5461
39
Institute of Rail Transport
1561
40
National Rail Museum
1345
41
Darejeeling Himalyan Railway
1205
42
 Workshop Projects Organisation Patna
http://www.wpo.indianrailways.gov.in/
3379
For cleaning, linen and other related requests of passengers in train a site “cleanmycoach.com” is managed by respective Zonal Railways. On receipt of request through website or Short Messaging Service (SMS), a message is sent by the server to the mobile number. The On Board Housing Service (OBHS) assistance is also available to passengers through SMS. OBHS staff contacts the passenger and carries out the work as per demand. Till date nearly 1,49,000 service request has been received through this website as well as SMS.

A Customer Complaint Management Cell has been set up in Railway Board to receive complaints/assistance from passengers/rail users and public at large on Twitter handle of the Ministry, namely, @RailMinIndia, @PiyushGoyal, @PiyushGoyalOffc and Facebook page “Ministry of Railways, Government of India @RailMinIndia”. After analysing such tweets, the actionable once are sent to Zones/Divisions through their respective twitter handles for speedy resolution.


This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha on 29.12.2017 (Friday).


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