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Railway Minister directs to develop an online system for grievance redressal of both serving as well as retired Railwaymen.



Railway Minister directs to develop an online system for grievance redressal of both serving as well as retired Railwaymen.

The system called NIVARAN to come into operation by 24th June, 2016.

The System to have provision for progress tracking and appeal.

Railway Minister to personally review and monitor the functioning of this system.

The move to benefit around 27 lakhs persons.


In an innovative measure aimed at staff welfare, Minister of Railways Shri Suresh Prabhakar Prabhu has directed railway administration to develop an online system for the redressal of grievances of Railway Employees both serving as well as retired. The IT Department of Indian Railways has started working on developing this system which will be called “NIVARAN” and will come into operation by 24.06.2016. Under this system, a railway personnel will be able to submit his grievances online and can also track the progress in resolution or disposal of the grievances. The main focus areas of the grievance redressal will be reimbursement of medical claims, pension claim, compassionate appointment and improvement in staff quarters. The move will benefit around 13.26 lakhs serving railway employees and around 13.79 lakhs retired railway personnel that is the system NIVARAN will serve the needs of around total 27 lakhs persons.

The Railway Minister has also directed the Railway Administration to create a provision or mechanism in this system for “appeal” against a particular decision of an authority. The Railway Minister has accorded important priority to this new system and has decided to personally review and monitor the functioning of this system. The monitoring and review will also be done at Railway Board Level, at Zonal Level and at Divisional level also. The Railway Minister has always been emphasizing on measures aimed at the welfare of the staff and resolution of their problems. He has always been pointing out the sincerity, dedication and hard work being put in by the railway employees to make Indian Railways as the world class railway system.

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Inauguration of REMCL-PTC Control Center By Member Electrical Railway Board Shri Ashwani Kumar Kapoor
In a bid to procure economical power in line with the budgetary announcement of Minister of Railways, Indian Railways(IR) through Railway Energy Management Company Limited (REMCL), a JV of MoR and RITES Limited, has started drawing power as deemed distribution licensee at a lower tariff in the state of Maharashtra, Madhya Pradesh, Gujarat, Jharkhand and partly in Uttar Pradesh. Railways have further contracted 585 MW power in the states of Orissa, Bihar, Madhya Pradesh, Chhattisgarh, Delhi, Uttar Pradesh, Haryana, Punjab and Rajasthan through Open bidding at a much lower tariff. Flow of power in these states is likely to commence shortly. This has already resulted into significant saving to Railways and will continue to result in further savings.

To further improve upon scheduling of power being procured by IR as deemed distribution licensee, today a Centralized Control Room has been inaugurated by Sh. Ashwani Kumar Kapoor, Member Electrical, Railway Board, Ministry of Railways. This control room has been setup by REMCL.

This move will make it possible to look into ways to further reduce the cost of power to Railways by leveraging part power through exchange. It will also allow scheduling of power close to its actual load requirements.
Speaking on the occasion Sh. Kapoor said that these efforts will go in a long way to change the business as usual mode of availing power in Railways and in due course of time will lead to maximizing the benefits on power tariffs.

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  Railway Minister addresses conference of Chief Administrative Officers (CAOs) of Construction Organizations of all Zonal Railways
A conference of Chief Administrative Officers (CAOs) of Construction Organizations of all Zonal Railways was held yesterday i.e. on 18.04.2016 in Rail Bhawan to take stock of the achievements of 2015-16 and to review the targeted projects for the year 2016-17. The conference was addressed by Shri Suresh Prabhu, Minister for Railways and Shri Manoj Sinha, Minister of State for Railways.

While addressing the CAOs, Minister of Railways expressed his satisfaction and appreciation for the good work done by the Construction engineers of Indian Railways. He was introduced to each officer by Shri V.K.Gupta, Member Engineering. He congratulated the entire team led by Shri Gupta for achieving the best ever performance of project commissioning during the year, as Indian Railways commissioned over 2800 km of Broad Gauge track in 2015-16 which is over 40% more than the previous year’s achievement of 1983 km. Shri Prabhu was also full of praise for the engineers for fund utilization on the projects as Indian Railways’ Capex reached an all time high to over Rs 93000 crores during the year which is over 60% higher than the last year. He, however, cautioned the CAOs not to be complacent, as peoples’ expectations from Railways have further increased with achievement of these ambitious targets as Capex for 2016-17 has been pegged at Rs 1.21 lakh crores.
Shri Manoj Sinha, Minister of State for Railways also appreciated the important role played by Construction engineers for development of rail infrastructure in the country. Speaking on the occasion, he specifically appreciated engineers from Northeast Frontier Railway for bringing 3 States viz. Tripura, Manipur and Mizoram on the Broad Gauge map of the country during 2015-16. He also congratulated the engineers for commissioning of two Mega-bridges across river Ganga at Patna and Munger which have integrated the railway networks of North and South Bihar.  

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