Timely disposal of Public Grievances


Timely disposal of Public Grievances

As per the guidelines issued by the Department of Administrative Reforms and Public Grievances, a grievance is required to be redressed within a period of two months. In case, it is not possible an interim reply with reasons for delay is required to be provided. However, due to federal structure of governance, each State can also create its own grievance redress mechanism prescribing different timelines for redress of public grievances. The grievances received in the nodal Departments/offices of Central Government which pertain to State Governments are forwarded to them for appropriate action.


This was stated by the Minister of State for Personnel, Public Grievances and Pensions and Minister of State in Prime Minister’s office Dr. Jitendra Singh in written reply to a question by Shri Md. Nadimul Haque in the Rajya Sabha today.

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Guidelines for Nomination of Representatives in SCOVA

The Standing Committee of Voluntary Agencies (SCOVA) is a forum for holding consultation with the stakeholders, i.e., the pensioners through their Associations and various Ministries/Departments of the Government of India, to get feedback on implementation of pension related policies, to discuss and critically examine the policy initiatives and to mobilise voluntary efforts to supplement Government action.

A mechanism has been put in place for nomination of a Standing Group comprising of 5 Associations and a Rotating Group comprising of 10 Associations through a Resolution issued from time to time. As per the existing mechanism the Standing Group serves for 3 terms of 2 years each or till the pleasure of the Chairman of SCOVA whichever is earlier and Rotating Group serves for 1 term of 2 years and is eligible for re-nomination for one more term. These Associations represent various categories of Central Government pensioners from various Regions/States.

The last reconstitution of SCOVA was done vide Ministry of Personnel, Public Grievances and Pensions, Department of Pension and Pensioners’ Welfare’s Resolution No. 42/08/2013-P&PW(G) dtd.25.08.2015.

This was stated by the Minister of State for Personnel, Public Grievances and Pensions and Minister of State in Prime Minister’s office Dr. Jitendra Singh in written reply to a question by Shri Mahendra Singh Mahra in the Rajya Sabha today.

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Abolition of Interview for Group C and D Services

The Central Government has decided to dispense with the interview for all Group C (including Group D) and non-gazetted Group B category in Central Government by 31.12.2015.

Accordingly, instructions have been issued to the Staff Selection Commission mandated with the recruitment of mainly Group B (Non-Gazetted) and Group C (Non-technical) posts in the Central Ministries/Departments to discontinue the interview in all mandated recruitments commencing from 1.1.2016.

SSC has already issued a notification for Combined Graduate Level Examination (CGLE) 2016 for recruitment of various Group B and Group C Posts in the Central Ministries/Departments/ Attached and Subordinate Offices, and notification of Sub-inspectors in Delhi Police, Central Armed Para-military Forces (CAPFs) and Assistant Sub-inspectors in Central Industrial Security Force (CISF) Examination 2016, in which interview has been dispensed with.

If a Department/Ministry considers interview absolutely necessary for any specific posts, then clearance of Department of Personnel & Training is necessary.

This was stated by the Minister of State for Personnel, Public Grievances and Pensions and Minister of State in Prime Minister’s office Dr. Jitendra Singh in written reply to a question by Shri Prabhat Jha in the Rajya Sabha today.

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