“Festival of Innovations” – Discussion on Public Service Delivery



“Festival of Innovations” – Discussion on Public Service Delivery 

Accuracy, Assurance, Ability and Attitude - four dimensions of Public Service Delivery


Shri Deepak Gupta, Chairman, UPSC said that innovation is change for the betterment and it is a way of thinking and manner of doing one’s work. He was chairing the round table discussion on “Macro-level initiatives for innovations in Public Service Delivery” at the Festival of Innovations, being held in Rashtrapati Bhawan. He said that new approaches to governance are required. He also quoted the examples of Bhumi project in Karnataka and e-Sewa in Andhra Pradesh, as initiatives for efficient public service delivery. He emphasised upon public welfare and the reduction in costs for public delivery. Innovation is going to be critical for India, he added. He also said that the experiences of the retired officials can also be utilised for better public service delivery.

Dr. R.A Mashelkar, Chairperson, National Innovation Foundation (NIF), co-chair of the conference said that the aspirations and expectations of the public are rising all the time and digital technology has brought a big difference in the public delivery system. He emphasised upon the value-addition as a part of service delivery. He quoted the initiatives like Pradhan Mantri Jan Dhan Yojana, Swachh Bharat, Aadhar, Direct Benefit Transfer, e-filing, OPD registration in AIIMS and Employment portal as a part of public service delivery and big game-changer. He also said that it is the total innovation that matters and not the individual innovation. He said that PM’s Awards for Excellence are given to people who have gone out of way to do things and said that these initiatives should be replicated. Talent, technology and trust are important for start-ups, he added.

The second session on “Grassroots Action for inclusion’ was chaired by Shri Venu Rajamony, Press Secretary to the President and co-chaired by Shri Jitesh Khosla, former Chief Secretary, Government of Assam. Shri Jitesh Khosla said that ‘access’ is very important for public service delivery. He said that institutional and infrastructural facilities are available, but they need to be associated with the motivational incentives. He said that there could be various barriers in the delivery of public services, so the focus should be on the design of the scheme and investment pattern. He also emphasised on the innovation at the grass root level.

The experts also emphasised upon creating demands and reaching to the ones who desire but don’t have access. Accuracy, assurance, ability and attitude are the four dimensions of the public service delivery. The micro and macro level initiatives should be matched, the experts said. The participants also agreed that in a diversified country like India, there are no uniform solutions. The speakers also emphasised upon giving rewards at the grass root level also for incentivising the innovation. There are challenges at the ground level, they agreed.

The experts also shared their ground level experiences. It was concluded that such experiences should be shared and replicated wherever possible. The discussions should result into some important decisions and actions, the participants agreed.

The eminent penalists who participated in the two sessions included Prof. Furqan Qamar, Secretary General, Association of Indian Universities, Prof. Arvind Sahay, Faculty, IIM-Ahmedabad, Prof. Gopal Naik, Faculty, IIM Bangalore, Shri Abhishek Singh, CEO, Tripura Tribal Areas Autonomous District Council, Dr. Vikrant Pandey, Collector, Bharuch, Shri Ravi Bhagat, DC, Ludhiana, Ms. Anindita Mitra, DC, Hoshiarpur and Ms. Bhakti Sharma, Sarpanch, Panchayat Barkehdi Abdullah, Bhopal, India.

Other eminent speakers who participated in the round table conference included Dr. Anup K. Pujari, Former Secretary to Govt. of India, Prof. Anil K. Gupta, Exe. Vice Chairperson, NIF, Shri Ashok Kumar Mehta, Private Secretary to the President, Shri Dhanendra Kumar, Former Chairman, Competition Commission of India, Shri Manpreet Multani, Senior Consultant, State E -Governance Mission Team, Punjab, Dr. Ranjan Banerjee, Dean, S. P. Jain Institute Management & Research, Shri Rajendra Pratap Gupta, Chairman HIMSS Asia Pacific India, Shri Prof Saroj Kumar Nayak, Professor and HOD Basic Sciences, IIT-Bhubaneswar, Shri Vikas Kharadkar, Administrator, T.T. Nagar Stadium, Bhopal, Shri VipinTyagi, Executive Director, The Centre for Development of Telematics, Shri S.P. Sahu, Commissioner, National Academy of Customs, Excise and Narcotics, Shri Ramesh Krishnamurthi, Additional Director General (Systems), CBDT, Shri Sharad Agarwal, Joint Commissioner (Traffic), Delhi, Shri Anurag Misra, OSD, Indian Institute of Mass Communication and Shri  Manoj Rajan, Additional Secretary (Cooperation), Govt. of Karnataka.
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Lt. Governor Andaman Nicobar calls on Dr Jitendra Singh 

The Lieutenant Governor of Andaman & Nicobar Islands with additional charge of Puducherry, Lt. General A.K. Singh called on the Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh here today and discussed a wide range of issues related to the development in the islands. 

Lt. Gen. A.K. Singh presented a resume of the recent events in the islands, where certain sections of society had raised some of the local demands which were pending for quite sometime. He also dwelt in detail about the various measures taken to expedite the pace of development in the Union Territory. 

Dr. Jitendra Singh conveyed to the Lt. Governor that Prime Minister Shri Narendra Modi takes a personal interest in the development of the peripheral States and peripheral regions of the country. He also referred to the need to exploit the potential of the islands to the maximum extent in order to promote tourism, employment and revenue. 

Describing Andaman & Nicobar as an area closely interwoven with the history of freedom struggle, Dr. Jitendra Singh said, many stalwarts of freedom struggle had spent prime of their life in the Cellular Prison, as a result of which today, the present generation is enjoying the fruits of independence and democracy. He also recalled Netaji Subash Chandra Bose’s historic visit on the eve of India attaining independence. 

Dr. Jitendra Singh assured Lt. Gen. A.K. Singh that various issues raised by him will be put across before the concerned departments and ministries for further perusal. 

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