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Constitution of Railway Users Consultative Committee



Constitution of Railway Users Consultative Committee 

With a view to securing better representation of railway users and for affording frequent opportunities for consultation between Railway Administrations and users for the purpose of improving the efficiency and quality of rail services, there is provision to constitute Railway Users’ Consultative Committees at various levels as indicated below: - 


(i) A National Railway Users’ Consultative Council (NRUCC) at the Ministry level; 

(ii) A Zonal Railway Users’ Consultative Committee (ZRUCC) at the headquarters of each railway; 

(iii) Railway Users’ Consultative Committees at the Divisional levels i.e. Divisional Railway Users’ Consultative Committees (DRUCCs); 

(iv) Suburban Railway Users’ Consultative Committees (SRUCCs) on Central, Western, Southern, Eastern and South Eastern Railways; and 

(v) Station Consultative Committees at selected important stations. 

Besides, there is also a provision for constituting two Users’ Consultative Committees on the pattern of ZRUCC, which are as under:- 

i. Konkan Railway Users’ Consultative Committee (KRUCC) 

ii. Metro Railway Users’ Consultative Committee (MRUCC) 

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 16.03.2016 (Wednesday). 

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Modernization of Railway Stations 

Indian Railway has advertised its plan to redevelop ‘A-1’ and ‘A’ category stations (about 400 in number) on ‘as is where is’ basis, by inviting proposals from developers with their designs and business ideas. The entire cost of station redevelopment is to be met by leveraging commercial development of land and air space in and around the stations. 

During various interactions with the stake holders, their response has been encouraging. 

In addition to above, redevelopment of eight stations viz., Anand Vihar, Bijwasan, Chandigarh, Gandhinagar, Habibganj (Bhopal), Shivaji Nagar (Pune), Surat and SAS Nagar (Mohali) has been entrusted to Indian Railway Station Development Corporation Ltd. Letter of Intent has been issued for Habibganj station and Request for Pre-Qualification (RFQ) for Anand Vihar and Bijwasan stations have been opened. 

Ministry of Railways have signed Memorandum of Understandings (MoUs) along with the following for Technical Cooperation in Railway Sector wherein Station Development is one of the cooperation areas:- 

1. Ministry of Transport, Construction and Regional Development of the Slovak Republic. 

2. Department of Transport of the Government of the United Kingdom of Great Britain and Northern Ireland. 

3. The Ministry of Land, Infrastructure, Transport & Tourism of Japan 

4. Ministry of Railway of the Government of the Peoples’ Republic of China 

5. The Joint Stock Company “Russian Railways” 

6. Czech Railways (CESKE DRAHY) of the Czech Republic and Association of Czech Railway Industry (ACRI) of the Czech Republic 

7. SNCF, the French National Railway 

8. DB International GMBH, Germany 

9. Ministry of Mobility of the Kingdom of Belgium 

The above MoUs provide for a cooperation through expert meetings, information exchange and implementation of jointly agreed cooperation projects. 

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 16.03.2016 (Wednesday). 

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Survey on Rail Facilities 

A Passenger Feedback System through Interactive Voice Response System (IVRS) has been started by Indian Railways through Indian Railway Catering and Tourism Corporation Limited (IRCTC) with effect from 01.07.2015 on all Mail / Express and Superfast trains over Indian Railways’ system. This Passenger Feedback System consists of six areas for which a set of two questions is asked from bonafide passengers. The six areas on which questions are asked are as under:- 

1. Platform Cleanliness 
2. Train Punctuality 
3. Air Condition cooling 
4. Bed Roll 
5. Food Quality 
6. Train Cleanliness 

Passengers are requested to provide their feedback on the aforesaid amenities in three categories, i.e. (1) Good (2) Satisfactory (3) Bad. This feedback is received through IVRS from both upper class as well as lower class passengers. 

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 16.03.2016 (Wednesday). 

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Physical Verification of Retired Employees in Indian Railways 

As per extant instructions, every pensioner/family pensioner is required to submit a life certificate to the pension disbursing authority in the month of November every year. The pension for the month of November and onwards is released to the pensioner/family pensioner by the pension disbursing authority on submission of the life certificate. No specific directives have been given for physical verification of pensioners aged between 80 and 100 years. The total number of pensioners on Indian Railways is 1378937. 

The total pension expenditure incurred by Railways during 2014-15, including pension payment to pensioners above age of 80 years is `28642.08 crore. There are approximately 286093 pensioners/family pensioners above 80 years of age. However, no separate expenditure is recorded agewise. 

The exercise of obtaining life certificates is carried out by pension disbursing authorities in the month of November, every year. However, the certificate is accepted in subsequent months also. 

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 16.03.2016 (Wednesday). 

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Special Facilities For The Disabled in Indian Railways 

Improvement/augmentation of amenities at stations, including those for differently abled passengers is a continuous process. In order to provide better accessibility to passengers with disabilities, short term facilities as detailed below have been planned at all stations, beginning with ‘A-1’, ‘A’ & ‘B’ category stations: 

Standard ramp for barrier free entry. 
Earmarking at least two parking lots. 
Non-slippery walk-way from parking lot to building. 
Signages of appropriate visibility. 
At least one toilet (on the ground floor). 
At least one drinking water tap suitable for use by differently-abled persons. 
May I help you’ Booth. 

In addition, long term facilities, as detailed below, have been planned at ‘A-1’, ‘A’ & ‘B’ category stations: 

Provision of facility for inter-platform transfer. 
Engraving on edges of platform. 

Further, as per the existing guidelines, ‘A-1’ category stations qualify for provision of escalators/elevators while ‘A’ category, ‘C’ category and stations of tourist importance qualify for provision of escalators under desirable amenities. 277 escalators and 112 lifts have been provided at various stations till November, 2015. 

Instructions also exist for provision of Wheel Chairs at stations. This facility is provided, duly escorted by porters (on payment) as per present practice. Further, SLRD (Second Class Cum Luggage Cum Guard Van & Disabled friendly compartment) coaches and Power Cars for Garib Rath trains having provisions for compartment for disabled persons with air-conditioning are already in service. Presently, around 3300 such coaches are in service. These coaches have wider entrance doors for wheelchair access. Besides, following features are also provided in these coaches: - 

(i) Wider entrance doors of 920mm width against 782mm in conventional body side doors. 
(ii) Handrails on side walls for providing assistance to the disabled. 
(iii) Wider aisle of 1050mm instead of usual 570mm (the seats alongside the sidewall have been removed). 
(iv) Wider cushioned Berths – 707mm instead of 607mm in conventional coaches. 
(v) To accommodate wheel chairs, space between berths increased to 1201mm against usual 542mm. 
(vi) Larger Lavatory: 1947mm X 1947mm instead of 1540mm X 1189mm. 
(vii) Wider lavatory door provided: 840mm instead of usual 520mm. 
(viii) Additional grab rails provided in the lavatory. 
(ix) Lower height of wash basin and mirror in the toilet. 

For assistance to visually impaired travellers, Braille signages are provided on newly manufactured coaches. Retrofitment on existing coaches has also been taken up in a phased manner. 

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 16.03.2016 (Wednesday). 

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Reservation for SCs and STs in Allotment of Shops/Stalls at Railway Stations 

The Catering Policy 2010, presently in force on the Railways, provides for 25% reservation in allotment of minor static catering units at A, B & C categories of stations and 49.5% reservation in allotment of minor static catering units at D, E & F categories of stations, with a view to protect interests of socially backward and economically weaker sections of the people. Out of the total 25% reservation at A, B and C category stations, a quota of 6% for Scheduled Castes (SCs) and 4% for Scheduled Tribes (STs) has been reserved for allotment of minor catering units. Similarly, out of the total reservation of 49.5% at D, E & F category of stations, a quota of 12% and 8% for SCs and STs respectively, has been reserved. Allotment of stalls for SCs/STs is done by zonal railways by calling application through press notification. . 

1572 shops/stalls have been earmarked for allotment to SCs and STs out of which 532 shops/stalls have already been awarded to SCs and STs as per extant provisions of the Catering Policy. Allotment of stalls for SCs/STs and clearance of backlog thereof is an ongoing process 

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha on 16.03.2016 (Wednesday). 

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Electrification of Ghaziabad - Meerut City - Saharanpur Section 

Meerut City-Saharanpur section (113 route kilometre) of Northern Railway has been commissioned on electric traction on 12.3.2016, after inspection and authorisation of Commissioner of Railway Safety, Northern Circle. Earlier Ghaziabad-Meerut City section was commissioned on electric traction on 3.12.2015. In this way, now electrification of entire Ghaziabad - Meerut- Saharanpur section of 161 route kilometre has been completed. This entire project at an estimated cost of Rs. 275 Crore has been executed by Central Organisation for Railway Electrification (CORE). Electric trains now can run seamlessly from Delhi/Ghaziabad/Khurja towards Haridwar, Ambala, Jammu, Amritsar etc. with reduction in journey time between 30 to 60 minutes. Sectional traffic throughput will also increase with electrification leading to higher capacity. 

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